TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Who we are and how to contact us
Rantau Medi Trip is registered in Malaysia under business number 002904382-T and have our office at 19 Jalan Wangsa 3, Taman Wangsa UKAY, 68000 Ampang, Selangor Darul Ehsan, Malaysia. To contact us, please either visit our website (operated by Rantau Solutions) at https://www.rantaumeditrip.com, E-mail us: or Call +60 12 6810227.
General Terms and Conditions and Use of Website
The use of this Website and any services offered therein are in accordance with the following General Terms and Conditions (hereinafter referred to as “GTC”). Please ensure you have read these GTC carefully before you start to use the Website and before making an enquiry about our services.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you.
Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at the time.
We may make changes to our site
We may update and change our site from time to time to reflect the changes to relevant law, our services, our users’ needs and our business priorities.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than yourself possess your user identification code or password, you must promptly notify by E-mail at
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our terms and conditions of supply, which are provided separately and offline to our clients.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
1.0 Definition of Terms
Unless stated otherwise, the terms below used in these GTC are to be understood as follows:
Client: A person or organisation intending to or already using the services of Rantau Medi Trip.
Medical Facility: a hospital, clinic or facility where the Clients medical treatment will be provided.
Services: The arrangement of medical treatment for the Client at an agreed Medical Facility and other additional supportive services related to the Client receiving medical treatment as agreed between Rantau Medi Trip and the Client.
Service Request Form: A list of basic questions to enable the collection of information about the Client such as contact details, basic requirements, supportive information etc.
Customer Feedback Form: A list of basic questions to enable the collection of information about the Client's level of satisfaction and Client's suggestions to improve the service of Rantau Medi Trip.
Medical Consultation: A physical, telephone or online meeting between the Client and Medical Specialist as part of the process in preparing the appropriate treatment for the Client.
Preliminary Quote: A summary description of the relevant treatment including initial estimated budget costs and possible timescales.
Website: the website located at www.rantaumeditrip.com
2.0 Provision of Services
2.1 Rantau Medi Trip organises medical treatment, provide information and other related services as agreed between Rantau Medi Trip and the Client. Rantau Medi Trip does not in any way provide or engage in the actual delivery of medical treatment, related medical services or in any medical advisory capacity and is not qualified to provide information in relation to any medical procedure or treatment.
2.2 Rantau Medi Trip may require the Client to complete a Service Request Form, participate in a Medical Consultation and provide any additional information required for the preparation of a Preliminary Quote for the Client.
2.3 The Client agrees to complete, if requested, a Service Request Form, participate in a Medical Consultation and provide other requested information accurately, completely and when requested and agrees that by not doing so may prevent treatment to be considered or undertaken.
2.4 Once Rantau Medi Trip has received sufficient information from the Client, Rantau Medi Trip will provide the Client with a Preliminary Quote to help Client make better decision on selecting a suitable healthcare option.
2.5 Once the decision is made, Rantau Medi Trip will then make necessary arrangements with the hospital to book the doctor's appointment.
2.6 Rantau Medi Trip may require the Client to provide evidence of their identity in the form of appropriate identification documents. The Client agrees that Rantau Medi Trip may make copies of such documents for the purposes of the services it provides. Rantau Medi Trip will only share this information with a Medical Facility if necessary and will not disclose this information to third parties.
3.0 Travel Arrangements and Documentation
Unless agreed otherwise with Rantau Medi Trip as part of the treatment plan, the Client is responsible for:
3.1 ensuring they have all the appropriate travel documentation and permissions required for entry to and from the country their chosen medical facility is located.
3.2 travel arrangements to and from the Medical Facility.
3.3 attending all appointments on time as Rantau Medi Trip accepts no responsibility for the Clients inability to receive treatment or other services due to any late arrival to appointments.
4.0 Exclusion of Liabilities
4.1 Rantau Medi Trip organises medical treatment, provide information and other related services as agreed between Rantau Medi Trip and the Client. Rantau Medi Trip does not in any way provide or engage in the actual delivery of medical treatment, related medical services or in any medical advisory capacity and is not qualified to provide information in relation to any medical procedure or treatment.
4.2 Rantau Medi Trip does not accept any liability for services provided to the Client by the Medical Facility or any other service providers organised by Rantau Medi Trip and therefore does not accept any liability for any injury, loss, damage or expense the Client may incur using such service providers.
4.3 The Medical Facility may, where appropriate, provide the Client directly with a warranty on treatments and services according to the Medical Facility’s own terms and conditions. The Client agrees to review such terms and conditions and that any warranty claim related to services provided by the Medical Facility is directly between the Client and the Medical Facility.
4.4 Rantau Medi Trip does not accept any liability for any injury, loss, damage or expense arising directly or indirectly from the Clients failure to complete a Service Request Form, Medical Questionnaire or provide other relevant information accurately and when required or attend a Medical Consultation when required.
4.5 Rantau Medi Trip does not accept any liability for any injury, loss, damage or expense arising directly or indirectly in the event that the Medical Facility decides for any medical reason that the Client is not fit to have treatment.
4.6 Rantau Medi Trip does not accept any liability for any injury, loss, damage or expense arising directly or indirectly by force majeure or any other reasons beyond Rantau Medi Trip’s control.
5.0 Prices, Payments, Cancellations and Refunds
5.1 As an official representative of hospitals in Kuala Lumpur, Malaysia, Rantau Medi Trip offers services without any additional cost, hidden fees or mark-ups.
5.2 Payment for services provided by the Medical Facility and other service provider is to be made directly between the Client and the Medical Facility and other service provider (this includes travel, transport, accommodation and other related services) and will be based on each service provider’s own terms and conditions.
5.3 The Preliminary Quote is an initial estimation of the medical charges proposed to the Client.
5.4 Service Provider deposits, fees and all associated costs will be referred to the Service Providers T’s and Cs.
5.5 If the Client wishes to make changes to the agreed treatment plan then the Client must notify Rantau Medi Trip by email of the requested changes.
5.6 If the Client wishes to cancel the treatment plan then the Client must notify Rantau Medi Trip by email of the cancellation request. If Rantau Medi Trip has arranged services for the Client by third party suppliers such as accommodation, travel etc. then cancellation fees will be based on each service provider’s particular terms and conditions.
5.7 If the Medical Facility or other service provider cancels or changes services in the agreed treatment plan then any refunds to the Client will be between the Client and the Medical Facility or other service provider and solely based on the Terms and Conditions of the Medical Facility or other service provider with no liability on Rantau Medi Trip.
5.8 If the Client arrives late for treatment then the Medical Facility may cancel the appointment with no obligation to refund any fees paid (if any).
5.9 The Client agrees to keep Rantau Medi Trip informed of any changes to their circumstances or information that may impact on the services offered and any costs incurred as a consequence of such changes are the sole responsibility of the Client. Rantau Medi Trip does not accept any responsibility for any additional costs due to these changes.
6.0 Governing Law
6.1 These GTC form part of the contractual relationship between Rantau Medi Trip and the Client and are governed by the laws and regulations of Malaysia.
6.2 The Client agrees that the laws and regulations in Malaysia may differ from the laws and regulations under which similar services are provided in the Client’s country of origin and is advised to seek legal advice for any clarifications.
7.0 Intellectual Property Rights
7.1 Rantau Medi Trip is the owner of all intellectual property rights with regard to its Website and all associated material published on the Website or additional material supplied to the Client by Rantau Medi Trip is protected by trademark and copyright law with all rights reserved. The use of any material contained within this Website or supplied directly to the Client by Rantau Medi Trip is strictly prohibited unless permission is granted by Rantau Medi Trip itself.
7.2 Rantau Medi Trip has the right to file a formal complaint to DMCA if any party is found guilty of copyright infringement. The Digital Millennium Copyright Act (DMCA) is a landmark legislation that protects intellectual property online. Once a complaint is filed, the offender is supposed to honor Rantau Medi Trip's ownership of the material. If that doesn’t happen, Rantau Medi Trip will follow its own specific protocols to deal with the offender, up to and including shutting down the offending website.
7.3 Any party who wish to use any of Rantau Medi Trip's content in their website must first obtain Rantau Medi Trip's permission to do so via Email: . Rantau Medi Trip may allow any of the content to be used as long as due credit is given to the original author with link to the original web page.
7.4 Rantau Medi Trip will supply the Client with various documents and other information as part of its services. The Client agrees that any such information supplied to the Client by Rantau Medi Trip may not be copied, forwarded or used in any way to or by third parties unless authorised in writing by Rantau Medi Trip.
8.1 Rantau Medi Trip may require the Client to provide personal information including medical data to enable it to provide its services to the Client.
8.2 Rantau Medi Trip recognises the importance of protecting the privacy of all the information it collects from Clients and will handle such data in the strictest of confidence sharing information only where necessary with direct suppliers of services to the Client as detailed in the agreed treatment plan such as the Medical Facility.
8.3 Rantau Medi Trip will handle personal data in accordance with the Malaysian Personal Data Protection Act 2010.
8.4 In using this Website the Client agrees to the collection and use of personal information and data by Rantau Medi Trip as stated in its GTC.
9.1 This Website and the information contained within is provided for general information purposes only and does not claim to be legal or professional advice in anyway.
9.2 Rantau Medi Trip provides no warranty, implied or expressly, with regard to the provision of services by third party suppliers.
9.3 Rantau Medi Trip reserves the right to make changes to or remove content on its Website without notice and without any liability on its part.
9.4 The Website is operated and governed by the laws and regulations of Malaysia.
9.5 Rantau Medi Trip does not accept any liability for any injury, loss, damage or expense arising directly or indirectly from accessing or using this website or any contained links to other websites and does not accept any liability for any errors in the information which may not always reflect the latest changes in laws and regulations.
9.6 Rantau Medi Trip may at its sole discretion make changes to these GTC at any time.
10.0 Our Trademarks are registered
You are not permitted to use our trademarks without our approval.
11.0 Final Provisions
11.1 In the event that any specific provisions in the General Terms and Conditions are or become for whatever reason invalid, ineffective, void or unenforceable it shall not result in the remaining provisions in the General Terms and Conditions becoming invalid, ineffective, void or unenforceable. The parties agree that the invalid, ineffective, void or unenforceable provision shall be replaced by another provision which is factually identical in meaning and purpose to the provision being replaced.
11.2 These General Terms and Conditions come into force on the 1st June 2016.
Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website https://www.rantaumeditrip.com This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
https://www.rantaumeditrip.com is a site operated by Rantau Solutions. We are registered in Malaysia under business number 002904382-T and have our office at 19 Jalan Wangsa 3, Taman Wangsa UKAY, 68000 Ampang, Selangor Darul Ehsan, Malaysia.
To contact us, please email or telephone our customer service line on +60 12 6810227.
You may use our site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation:
Blogs / Social Media
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in Malaysia and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.